FAQ

Products Questions

Q1: What types of home furnishing do you offer in your collection?

A1: We offer a diverse range of home decor, home textile, kitchen linens, including curtains and drapes, mirrors, towels, rugs, tablecloth, quilt, sofa covers, pillow cases and various styles to suit different tastes and interior designs.

Q2: Can I find mirrors of different styles and sizes in your wholesale catalog?

A2: Yes, our wholesale catalog includes mirrors in various styles, sizes, and designs, catering to different preferences and interior aesthetics.

Q3: Can I request custom sizes or designs for specific products in your home goods catalog?

A3: While we offer a diverse range of customized products, we also consider ready to ship requests for certain items. Contact our sales team ( sales@melodieuxhome.com） to discuss your specific needs.

Q4: What is the lead time for fulfilling bulk orders?

A4: The lead time for bulk orders may vary depending on the products and order quantity. Contact our customer service team for estimated lead times for your specific order.

Order Questions

Q1：What's the status of my order？

A1: If you've created an account during/before you've placed your order, you can, click the "My Account / Order" link at the top right hand side of our site to check your orders status.

Q2: Was my order received？

A2: Once an order is placed, summary of your order will be sent shortly to email address you've provided. This info will be emailed to you when your order is received, so please use valid email address when going through checkout. AOL and hotmail users, please check your spam folders.

Q3: Can I make changes to my order？

A3：If it's only been a couple of hours since order was placed, and you've realized you've made an error in your order, there's a good chance that we can still make that change for you. We do pride ourselves on quick processing and shipping. If it’s been more than a couple of hours since order was placed, very good chance that it has already been processed or shipped. Then unfortunately no changes will be able to be made.

Please use the live chat, located on the right side of every page of our website for immediate service or use our contact page.

Q4: How can I place an order on Melodieuxhome online shop?

A4: Placing an order is easy! Simply browse our online catalog, select the items you want, and add them to your cart. Follow the checkout process, and our team will handle the rest.

Q5: Do you offer wholesale pricing for retailers, reseller, wholesaler, agent, distributors or Tiktok shop?

A5: Yes, we do! We have special pricing and programs for retailers, distributors, and other business partners. Contact our wholesale team for more information.

Shipping Questions

Q1: Where are the orders being shipped from？

A1: All of our orders are shipped from the China/USA.

Q2: Do you ship internationally?

A2: Yes, we do! We provide international shipping to serve our global customer base. Shipping costs and delivery times may vary based on your location.

Q3: How long does it take for me receive my order（for international shipments）？

A3: We do ship to most international countries. For international Airmail shipments, from our experience typical transit time is 10 - 21 days, actual may vary depending on customs. We also do offer UPS international shipping, UPS is trackable and considerably faster in shipping time, typically 5 - 10 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors. You will be able to select your shipping method during the checkout process. All pricing are quoted in USD.

Q4: Does your international shipping quotes include customs/duty/import taxes?

A4: For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.

Q5: Can I track my order after it has been shipped？

A5:When your order has been shipped, we will send you a Shipping Notification to your email which will have a link to a page with the status of your order and the tracking information. We also have a convenient page where you can check the tracking of your order here:

View your order Tracking

Q6: Delays caused by weather of factors our of our control

A6: We apologize, we will not be responsible for delays caused by severe weather conditions or unforeseen circumstances out of our control. Unfortunately Fedex,DHL,UPS, By Ocean nor us has any control over forces of nature and the effects it may have over transit and/or delivery of your order. Although we do process and ship out orders very promptly, we can not be held responsible for delays due to these types of factors that are simply out of our control. There will be no compensation for any delays caused by weather, unforeseen circumstances out of our control, or forces of nature.